THE VDH GROUP LLC

Returns & Refunds Policy

Firstly, we owe you a “Thank you!” for shopping at Toys We Loved.com.

Our products are thoroughly checked during collection and signed off by our quality assurance team, however, there could be a possibility that we may have made a mistake or that upon delivery you are not completely satisfied with your purchase.

Not to worry!
At Toys We Loved, we strive to deliver great customer experience and hope to never let you down.

To be eligible for a return, please make sure that:

The product was purchased in the last 7 days
The product isn't damaged
Please contact us to arrange pick up.

Service Fee

Service fee refund is eligible only in case the return is due to our fault.

Express Shipping Fee

Express Shipping fee refund is eligible only in case the return is due to our fault.

Refund

You should expect to receive your refund within 10 business days after the collection date. We urge you to check with your bank as well since the timeline for refund may vary depending on your bank.

Damaged items

If you received a damaged product, which is not listed by the seller and overlooked by our team, please notify us immediately for assistance on hello@toysweloved.com.

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By phone number: +971-52-1061252
By email: hello@toysweloved.com